Jadorecleaningservices

Jadorecleaningservices
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Terms And Conditions

These Terms and Conditions are effective immediately. J’adore Maintenance and Concierge Services Promises to Provide Quality Service by:

  •  Providing a professional cleaning service that is licensed and insured.
  • Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums unless client prefers cleaners to use their own products.

In Order to Provide You with the Best Possible Service; Please…

  • Make your home accessible. Fees will be charged if we are unable to access your home when cleaner arrives.
  • If cleaner is accessing your property without owner on premises ensure all alarm systems are turned off if entry codes are not provided to cleaner. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.
  • Have your home picked up and ready to be cleaned. Hourly charged may be incurred if cleaner(s) require more time if your home is not ready to be cleaned.
  • If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold J’adore Cleaning Services or any of its employees responsible for any damage or breakage to any article or component.
  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours of services otherwise customer assumes liability.
  •  J’adore Cleaning Services cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
  •  Customer feedback helps us offer the highest quality of service to all of our clients.

Add Your Rescheduling, Cancellation and Lockout Policy:

  • We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 50% of customer’s typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.
  • Our cleaning hours are from 7:30am to 7:00pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of customer’s typical cleaning rate. We will make every effort to work within time frames requested, but ask not to be sent away during our working hours. (Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)
  •  We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.
  •  If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at the initial clean hourly rate for the customer’s location.
    Other Information:
  • To meet customer needs and their satisfaction, J’adore Cleaning Services reserves the option to reevaluate rates at any time.
  • If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.
  • Due to exposed liability, we cannot care for pets, plants, or children.

J’adore Cleaning Services 24-HOUR SATISFACTION GUARANTEE:

  • If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area.

Payment Options and Policies

Check, Cash, Visa/Mastercard and Electronic Bank Transfer are all acceptable forms of payment.

  • A service charge of $35 will be added to all NSF checks
  • Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.
  •  All checks payable to J’adore Cleaning Services.
  • Verbal agreement to begin service indicated acceptance of Service Agreement.

PICTURES OF BEFORE AND AFTER WORK
 For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.